Worry-Free Purchase

Get a full refund if your order doesn’t arrive as described, including loss or damage in transit.

• Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
• Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
• Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
  
• Stolen: Claim for full value of your purchase if your item is stolen or shows as delivered but you didn't receive it.
• Worry-Free Purchase also includes carbon offsets for carbon emissions produced within the recipient’s destination country .

Upon delivery of the goods, you will promptly examine them. If any of the goods ordered have been damaged in transit or have been incorrectly shipped, does not meet your requirements or are defective through faulty material or factory workmanship. Please kindly notify us by writing to us through email at contact@lassola.co.uk within 30 days from the date of delivery of the relevant goods.

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*A general explanation of the product features for all lighting fixtures. It doesn't mean the product on the current page is dimmable or three colors changeable.

Please check the Description section to find whether the current product is dimmable or not.

• Dimmable version: equipped with a remote control, and can adjust the brightness and color temperature of the light, not compatible with dimmers.
• Three-colour changed by switch version: controlled by a switch, you can adjust the color temperature of the light, there is no memory function, the next time you turn on the light will return to the initial setting.